Pan-African operator Orange says it has launched the first-ever 'My Customer, My Boss' initiative simultaneously in its 17 ...

Farmers Bank & Trust has announced the promotion of Megan Kumpe to the position of chief experience officer, effective Monday ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

L-R: Mrs Oluwakemi Bamigbola, Department Head, Customer Experience, Keystone Bank Limited, and Mr Bukola Fodeke, Group Head, Service Management, Keystone Bank Limited, proudly display the award plaque ...