This is precisely where the strategic integration of interactive remote support technology becomes exceptionally relevant. As ...

Modern digitally savvy consumers expect artificial intelligence (AI)-powered interactions across the customer journey when engaging with contact centres today, demanding natural, fluid ...

New ways for the population to make transactions have been created, which have enhanced the overall user experience ... language processing, handle customer queries 24/7, reducing wait times ...

MMA Global India’s flagship event, Data Unplugged, returned with its 5th and most future-forward edition yet - bringing ...

Competitive Differentiation in 2025 & Beyond: Tim Powell, managing principal at Foodservice IP, will examine the competitive ...

Avoid the pitfalls of supplier-induced demand. Sign up for The Daily Alert - Stay on top of our latest content with links to all the digital articles, videos, and podcasts published in the past 24 ...

What were Microsoft’s biggest accomplishments over the last 50 years? Over the past five decades, Microsoft has driven innovation that has transformed the way that society uses technology both at work ...

It came straight from Jobs, who pushed his engineers and designers to remember that it wasn’t the device that customers wanted—it was the experience, the information, the services, the apps ...

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NATO has selected Thales to lead the third phase of its NCOP (NATO Common Operational Picture) programme, called NCOP-BMD, which will introduce a ...