Perhaps the most critical statistic—especially given retail’s commitment to customer experience—is that 87 per cent of shoppers who have experienced GenAI in their shopping journeys view its ...

Access ARM Pensions has reinforced its commitment to deepening customer relationships and improving service efficiency as it navigates the evolving landscape of Nigeria’s pension industry.

NEW YORK--(BUSINESS WIRE)--Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging ™, today announced that it has entered into a definitive ...

Quite simply, personalized and more relevant user experiences lead to higher engagement and conversion rates ... Glide Publishing Platform (GPP), a headless CMS and CDP (Customer Data Platform) ...

As someone with decades of experience as a job interviewer and applicant, I’m always surprised when I encounter dismissiveness—and outright disdain—of cover letters (especially when that ...

Key benefits include: Set-and-Forget Customer Journeys: Instead of manually sending follow-ups, Workflows handle follow-ups, confirmations, and re-engagement. Smarter Personalization with ...

Workflows remove the guesswork by providing templated SMS messaging journeys that boost engagement ... logic to personalize and automate customer interactions. Businesses can now create dynamic ...

At this time of rapid change companies need to accelerate the evolution of their engagement efforts by improving their ‘digital IQ’, which is the ability to deliver a personalised customer ...

KUALA LUMPUR, March 19 (Bernama) -- Integrated CX platform provider, 8x8 Inc has announced that the strong desire for personalised, artificial intelligence (AI)-powered self-service engagement options ...