Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

Fletcher Previn says IT departments should focus on experiences that touch all employees and show how the company values them ...

Veza, a leading provider of identity and cybersecurity solutions, announced the appointment of David Sakamoto as the Senior Vice President of Global Customer Success. In this role, David will ...

The increasing reliance on technology has created a strong demand for skilled computer support professionals. According to the U.S. Bureau of Labor Statistics, there were 892,000 computer support ...

Notably, under her leadership, the Cisco Secure Application project was successfully launched on schedule, resulting in a 25% increase in customer ... success. The Future of Workflow Optimization ...

BigHand is excited to share its latest client success story from Holland & Hart LLP – an innovative Am Law200 firm that has streamlined workflows, improved collaboration, and optimized task delegation ...

“This makes customer experience the most important metric in measuring the success of any transformation initiative,” he states. End-user satisfaction offers insight into how well IT services ...

The assumption is that consistency breeds success. And while they’re not wrong, they’re missing the bigger picture. What if the results-focused approach is actually limiting your team’s ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it ...

Slowly, she built a loyal customer base, drawn to her homemade ... mostly Filipinos. The sweet success of her bakery didn’t come easily, but it was fueled by years of hard work, sacrifice ...