State approves extension of costly call center contract to cope with looming federal layoffs
The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...
Opinion
The Fast Mode2dOpinion
Data-Driven Call Centers: Enhancing Efficiency and Personalization in 2025
Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...
TMCnet5d
TrampolineAI Launches AI-Powered Healthcare Contact Center Platform to Transform Member and Agent Experiences
SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...
destinationCRM.com8d
Pre-Employment Assessments Address Call Center and Sales Retention
As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...
Indiatimes26d
Govt readying 23-point reform template to ease business regulations
The Centre is working on a 23-point reform and deregulation template aimed at making business operations ... This follows Prime Minister Narendra Modi’s call for state-level reforms, which was ...