The Highland Park Water Department serves approximately 8,500 residents daily through a network of 60 miles of water main and ...

HIGHLAND PARK, Mich. – Highland Park City Hall has reopened amid the city under a boil water advisory for days. Previous ...

The City of Asheville has a new website — ashevillerecovers.org — a source of information and news about all things recovery.

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

He is a Temple University graduate and was born and raised in Pitman, NJ. Service was suspended and several trains are delayed on Amtrak's Northeast Corridor after a person was struck, the transit ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.