Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The Internal Revenue Service reportedly intends to reinstate thousands of probationary employees who were fired after two ...

A college degree is a great asset when looking for a work at home job, and statistics show that people with higher level ...

"That's a huge ROI, because they've got these big call centers ... partner or manager's time, Purakayastha and Bersin both estimated. Of course, AI is also helping customer-facing employees ...

Explore the essentials of business continuity and learn how to effectively prepare for unexpected interruptions in your ...

Learning a new business skill is an excellent way to break into an industry. Not only can it make yourself more attractive to ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Billionaire fund manager Bill Ackman, who endorsed Donald Trump's run for President, said the US leader was lo ...

BOARDMAN — Residents soon will be able to move into a new senior living center in the township now ... the building stopped Feb. 26 and did not resume until March 25. “We had ongoing permits ...

Commissioner O’Malley estimated that some 40% to 45% of current Social Security workers are already retirement-eligible.

He is a Temple University graduate and was born and raised in Pitman, NJ. Service was suspended for about an hour on New Jersey Transit's River Line after someone was struck Tuesday morning ...