Past economic disruptions provide great lessons for leaders on how to effectively navigate these waters by capitalizing on ...

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and turn insights into action.

The pizza chain created an innovation team focused on utilizing Google Cloud's AI, ML and data analytics capabilities.

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

Nagarro strengthens its SAP CX capabilities with the strategic business transfer of Notion Edge France 02.04.2025 / 17:59 CET/CEST The issuer is solely responsible for the content of this announcement ...

The firm wanted to provide employees with the same high standard of service and support that it offers to customers.

The company said the opening of HGS South Africa's CX Delivery Hub heralds a new era in BPO, redefining outsourcing by moving ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

Industry experts and CX leaders explore digital transformation, communication strategies, and the future of customer engagement. CHARLOTTE, NORTH ...

Virgin is a big user of Adobe tech in process areas of the business. The question now is how to tap into AI innovations in a commercially-beneficial manner. As an airline with just 45 planes, Virgin ...