Past economic disruptions provide great lessons for leaders on how to effectively navigate these waters by capitalizing on ...

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and turn insights into action.

The pizza chain created an innovation team focused on utilizing Google Cloud's AI, ML and data analytics capabilities.

FT. LAUDERDALE, Fla., April 03, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, a recognized leader in customer experience business process outsourcing ...

Qualtrics' 'build, not buy' approach to agentic AI focuses on enhancing existing products with high user engagement, creating ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

Nagarro strengthens its SAP CX capabilities with the strategic business transfer of Notion Edge France 02.04.2025 / 17:59 CET/CEST The issuer is solely responsible for the content of this announcement ...

HGS (listed on BSE & NSE), a leading provider of solutions in digital experience, applied AI business process management (BPM), and digital media services, launched a world classCustomer Experience ...

The firm wanted to provide employees with the same high standard of service and support that it offers to customers.

The company said the opening of HGS South Africa's CX Delivery Hub heralds a new era in BPO, redefining outsourcing by moving ...