Smarter, faster, better: how AI is elevating the customer experience industry
Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service ...
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98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research
The report shows 98% of respondents confirming varying levels of AI technology integration into their contact center operations. The most deployed AI tools include chatbots and voicebots, chatbot ...
Apple says it’ll use Apple Maps Look Around photos to train AI
Starting in March 2025, Apple will use blurred imagery captured during Apple Maps surveys to improve other services.
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Lytx's Weather Hazard Alerts Wins Top AI-Enabled Product for Transportation and Mobility in SiliconANGLE Media's Tech Innovation CUBEd Awards
Lytx® Inc., the industry icon of video and safety-driven efficiency, today announced it has been named a winner of SiliconANGLE Media's 2025 Tech Innovation CUBEd Awards in the "Top AI-Enabled Product ...
The six-step countdown to Windows 10 end of life
Windows 10 support ends in October, marking the end of security patches, bug fixes and feature updates. This deadline demands ...
Apple will use its street view Maps photos to train AI models
Apple plans to start using images it collects for Maps to train its AI models. In a disclosure spotted by 9to5Mac, the ...
MeiraGTx Holdings: Gaining Regulatory Focus
MeiraGTx (MGTX) develops gene therapies for ocular diseases, Parkinson’s Disease, and xerostomia, with multiple assets in ...