As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Workato will continue to back DeepConverse's support agents and search capabilities by launching AgentX Support, combining Workato's Agentic Orchestration capabilities with DeepConverse's AI-powered ...

Now part of AI Agent Studio, Zeta's Agentic Workflows enable marketers to chain AI agents together to create fully customizable workflows.

Braze, a customer engagement platform provider, will acquire OfferFit, an artificial intelligence decisioning company, for $325 million.

Real-time language translation. Smart glasses technology is making real-time language translation a game changer. Smart glasses will come with advanced translation technology such that communicating ...

Xactly, a provider of revenue solutions, today launched Xactly Intelligence, a sales performance management (SPM) framework combining Xactly's predictive artificial intelligence models with gnerative ...

6sense, providers of a platform for B2B revenue generation, has launched 6sense Intelligent Workflows, encompassing Audience and Data workflows that centralize omnichannel engagement and data ...

Coveo is now a Shopify Premier Technology Partner, helping companies fuel revenue growth with AI search, product discovery, and generative experiences.

Searchspring, a division of Athos Commerce and a provider of e-commerce search, merchandising, and personalization, has enhanced its Personalization suite to help merchants simplify rule management, ...

Algolia, a provider of search and discovery solutions, has launched Collections, enabling merchandisers and content curators to generate immersive product discoveries and experiences.

Attentive, a mobile marketing solutions provider, has launched Rich Communication Services (RCS) Business Messaging, enabling companies with native video, carousels, suggested replies, and in-chat ...

Lead nurturing is about playing the long game, so don't let potential buyers without an immediate need slip through the cracks.