A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

By adopting AI-powered call centers, BPOs can transform their operations, drive efficiency, and deliver superior customer experiences, all while reducing costs and optimizing resources. There are ...

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

Djibouti, with a population of around 1 million people, has a growing telecommunications sector. The country has about 900,000 mobile phone users, reflecting the widespread use of mobile phones.

Lesotho, has seen significant growth in its telecommunications sector. The country has over 2 million mobile phone users, representing a high penetration rate given its population of around 2.3 ...

Morocco's telecommunication landscape is marked by significant mobile phone usage, with over 46 million mobile subscriptions. The country's internet penetration rate is strong, with approximately 80% ...

SMS is very popular, with 98% open rates across Kenya. We currently support sending bulk SMSs to Kenya, Uganda, Tanzania, Togo, Nigeria, Malawi, Benin, Burkina Faso ...

Ethiopia has a growing telecommunication landscape, with over 65 million mobile phone users, reflecting the widespread adoption of mobile technology across the country. Internet penetration stands at ...