Delta Air Lines, the air carrier, has seen an increase in its Net Promoter Score (NPS) despite the COVID-19 pandemic. We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it ...

Southwest, which built years of advertising campaigns around its policy of letting passengers check up to bags for free, said people who haven’t either reached the upper tiers of its Rapid Rewards ...

NPS or Net Promoter Score is a key metric used in the airline industry to measure customer loyalty and satisfaction. Currently, American Airlines (NASDAQ:AAL) does not match the Wi-Fi and ...