Key questions to answer before you get started with customer success software. Considering customer success software for your ...

What questions are effective for uncovering emotional pain points, revealing existing processes, and directly identifying bottlenecks? Learn how to address pain points and define success metrics to ...

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last year’s SaaStr or elsewhere, more voices have been calling for new approaches to CS — ones ...

Taking this approach can also help you hone in on a product's target ... then informed our understanding of how to drive that customer success threshold. Customer success is the final frontier.

Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...