Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

The FSCA’s Conduct Standard for Banks requires banks to treat their customers fairly and that includes communicating with ...

Root cause analysis (RCA) is a key component to understanding the customer experience and how to influence it in the future. The key to complaints handling is in understanding why they occur ...

The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.

Faced with a deluge of consumer complaints, India's central bank is urging financial institutions to embrace the transformative power of artificial intelligence (AI).

Step 1: Complain online, by phone or post within 30 working days. We circulate your complaint in full with all the other reaction we receive overnight for producers and managers to read and consider.

South Africa’s market conduct regulator for financial institutions, recently conducted a desktop review to evaluate whether ...

THE government’s handling of complaints and customer feedback has received a mixed review from the committee responsible for monitoring the effective use of public funds. A report from the Public ...

Three months into his tenure as the 26th governor of the Reserve Bank of India (RBI), Sanjay Malhotra delivered a ...