The Citizen10d
FSCA finds banks do not handle consumer complaints properly
The FSCA’s Conduct Standard for Banks requires banks to treat their customers fairly and that includes communicating with ...
India’s central bank urges banks to deploy AI to combat consumer complaints
Faced with a deluge of consumer complaints, India's central bank is urging financial institutions to embrace the ...
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8 Home Depot Items That Have Major Customer Complaints
Home Depot carries a wide variety of products, some of them very good, but some quite problematic. Whether you’re on a budget or just looking for the highest-quality items, it’s important to ...
TechFinancials on MSN10d
Are Banks Ensuring Fair Customer Outcomes In Complaints Handling?
South Africa’s market conduct regulator for financial institutions, recently conducted a desktop review to evaluate whether ...
Jersey Evening Post12d
Mixed review on the government’s handling of complaints and customer feedback
THE government’s handling of complaints and customer feedback has received a mixed review from the committee responsible for monitoring the effective use of public funds. A report from the Public ...
Govt setting up ecosystem to resolve consumer complaints at pre-litigation stage: Secretary
NCH system uses AI tools to resolve consumer complaints quickly, aiming to resolve most issues within seven days.