Customers can often sense when a salesperson is being inauthentic and their reactions can be harsh. Negative customer ...

New research in the ‘Academy of Management Journal’ shows excessive humor in the workplace can make workers less happy. If ...

"One such factor that is very interesting to us was emotional labor." The term emotional labor is managing emotions to fulfill the expectations of a job or social role, or pretending to feel ...

Emotional labor refers to the effort and control it takes to display the organizationally appropriate sentiment—whether that’s cheerfulness, compassion, discipline, or neutrality—when ...

Emotional labour in marriage is the process by which one partner feels solely responsible for managing emotions, maintaining peace and ensuring the overall well-being of both persons in the ...

That intriguing insight comes from clinical psychologist Shannon Sauer-Zavala. In an insightful post at Psychology Today, she connects the dots between emotional overwork and exhaustion. She blames ...

Ever feel like you explain yourself too much? Here are three reasons why you may feel compelled to “shelaborate.” ...

The invisible work of emotional labor and self-regulation is critical for success in today’s collaborative and customer-driven landscape. Yet, it is also one of the hardest parts of any job.

Starbucks has issued a diktat aimed at getting cafe employees to spread happiness. Other service sector companies have had ...

In a memo he sent out in January detailing the plan, he had some ideas for those not sure what to say. They could scribble an ...