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CEO fires 90% of support staff and replaces it with AI chatbot saying it was 'tough but necessary'Suumit Shah is the founder and CEO of Bangalore e-commerce company Dukaan He posted that the layoffs resulted in dramatic improvements in responses However, others who heard about the move were ...
Suumit Shah, CEO of Dukaan, made headlines with a radical decision: he fired 90% of his customer service team and replaced ...
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