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CEO fires 90% of support staff and replaces it with AI chatbot saying it was 'tough but necessary'
Suumit Shah is the founder and CEO of Bangalore e-commerce company Dukaan He posted that the layoffs resulted in dramatic improvements in responses However, others who heard about the move were ...
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A Year After Firing 90% of His Staff and Replacing Them with AI, This CEO Shares His First Review
Suumit Shah, CEO of Dukaan, made headlines with a radical decision: he fired 90% of his customer service team and replaced ...