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CEO fires 90% of support staff and replaces it with AI chatbot saying it was 'tough but necessary'Suumit Shah is the founder and CEO of Bangalore e-commerce company Dukaan He posted that the layoffs resulted in dramatic improvements in responses However, others who heard about the move were ...
Dukaan, founded in 2020, set out to digitise mom-and-pop storefronts and kiranas, but has pivoted in the past year to meet the needs of online sellers Dukaan is fundamentally different from ...
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