Segmentation—the process of identifying specific customer groups—is imperative for personalized ... What was a template for success years ago could very well be a recipe for failure today. Categories ...

When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

Millions are lost in revenue by UK dealers due to a lack of truly personalised communication with customers. That is the ...

The step that so many startups falter at is the final, often-underestimated hurdle: customer success (CS). When describing seemingly successful startups running into high churn, Success Venture ...