The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity to make a purchase, as opposed to just 20% for newcomers. What’s more, data ...

By crafting a narrative that highlights your brand's purpose and values as well as the customer's journey, you can forge ...

Transforming Sales Through the Power of Perspective In the competitive world of sales, success often hinges on one’s ability ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Senior Customer Service Manager, who collaborated with Wong on the project. The company’s HR department has emerged as another success story in Truegenics’ AI transformation journey.