The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

NERC has reported that electricity distribution companies (DisCos) across the country received 275,681 customer complaints in ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

Mayor Mike Duggan has proposed a 52% cut to the land bank's subsidy from the city. The land bank's CEO said it could impact ...

The book identifies key pain points consumers face when shopping for outdoor recreation products based on industry research ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...