The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

NERC has reported that electricity distribution companies (DisCos) across the country received 275,681 customer complaints in ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

The book identifies key pain points consumers face when shopping for outdoor recreation products based on industry research ...

Mayor Mike Duggan has proposed a 52% cut to the land bank's subsidy from the city. The land bank's CEO said it could impact ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

Reserve Bank of India Governor Sanjay Malhotra has a good reason to worry about the quality of customer service at Indian ...