In the fast-paced world of e-commerce, knowing what drives your online store's success is vital. With a sea of metrics available, it ...

Are you reaching more people? Are you losing customers? This KPI will at least give you an indication of whether this half of the revenue equation is helping or hurting. Average Value Per Customer can ...

In this article, I'll outline five key KPIs you must measure regularly. I'll show you how to measure them, followed by tips on how to improve the performance of each. 1. Customer Lifetime Value ...

Here are several key actions that supply chain leaders can take to ensure that KPIs are not just numbers on a dashboard but powerful tools that drive meaningful transformation. The foundation of any ...

There is a wide variety of potential KPIs an MSP could use to measure its business, Jaffe said. These include: Customer KPIS such as CSAT (customer satisfaction) scores or other metrics which show ...

To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.

‘There really is a process to determine what’s important in your business. … If you don’t know your [key performance indicator] numbers, you are really flying blind,’ says Brett Jaffe ...