Breakthrough. It sounds good. It even sounds like something everyone should support. The problem, however, comes when people are asked to define breakthrough. There is almost always a slight pause, or ...

Continuous process improvement (CPI) encompasses every operation in an enterprise with the goal of greater efficiency, lower fixed costs and better customer relations. THIS DEFINITION IS FOR ...

Continuous process improvement can benefit all aspects of life — from personal New Year’s resolutions to complex drug development. In a world where two-thirds of planned improvement ...

8. Emphasize that change is not a “one and done.” Make continuous improvement part of the culture. This takes away the idea that people are doing something wrong. It is that they always want ...