Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting ...

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Don’t expect them to send you an email stating that they’re losing confidence and are about to churn. And while NPS surveys can help you identify detractors—who are most likely to churn—surveys won’t ...

This data was released in the U.S. Bureau of Labor Statistics’ Job Openings and Labor Turnover Survey. JOLTS defines a job opening as any unfilled position for which an employer is actively recruiting ...

In reality, companies do not adequately measure outcomes and implementation is weak. This results in high churn and constant hiring. The survey questionnaire and the survey results can be viewed below ...

Since September, the dynamics of the labor market have U-turned, further backing the Fed’s pivot to "wait-and-see". On a MoM ...